Dear passive aggressive customer -

"I'm not good with computers" is not an excuse to forget how to read or think for yourself. We're not asking you to re-partition your hard drive - you just have to fill in basic information on a form and press two gods-be-dammed buttons. This has NOTHING to do with being "good with computers". If you can fill out the basic contact form in your doctor's office, you should be able to do this.

I'm sorry that the big scary internet makes you forget how to function as an adult, but I do not have access to your computer, nor am I getting paid to allay your fears about technology. You're going to have to pull up your big girl pants and push the button your own damm self.

with sincere stabby rage,
Me

PS - You almost made me snap my favorite pen.

PPS - Yes, our UI isn't perfect. I'd love it if we could put more time and energy into making it better, but my IT guy is overworked as it is and doesn't give a rat's ass about usability on a good day, and the owner of the company doesn't have the faintest clue what we're talking about and isn't going to put money towards interface development when I'm the only person in the company saying that there's a problem.