February 18, 2004
It doesn’t matter if you’re flipping the customer off. They’re on the other end of the phone line and can’t *see* you. Of course, for the customer who’s complaining that her brown ink on brown stock label came out without enough contrast, invisible bird giving just isn’t enough.
December 23, 2003
But the time for my print vendor to bring up a problem with a supplied file is *not* an hour before the job has to go to press; less than a day before the same, already late job has to ship out, and after the client has seen and approved a proof supplied by the [...]
November 9, 2003
Using the same number for your fax and phone lines sucks – especially if you don’t tell me this before hand. If you do give ne a dedicated fax number, please don’t proceed to pick it up and try to answer when I fax your proof out. Yes, our 4 color labels are cheaper than [...]
November 3, 2003
I spend at least part of every work day on the phone taking orders and dealing with customers. Usually, this isn’t too bad. Most folks have their act in gear by the time they’ve dialed the phone, or at least know exactly the questions they need to ask. Of course, there always the exceptions. As [...]
October 26, 2003
by Julie • Work
So with the day job, and the freelancing, I haven’t had time for anything resembling a life lately. But there are advantages to this. Whereas my dayjob paycheck is earmarked for boring survival things like rent, bills, food, and car stuff, the freelancing paycheck has the following destinations: New winter coat (the current winter coat [...]