Dear customer #1:
When I say I need to know the name of your company, I am not asking for a detailed description of your logo or your packaging needs. I am asking for your company name specifically because that is how I file every piece of art that gets uploaded to us. Until I get that one piece of information, I will not be able to pull up and review the logo you are so lovingly describing to me.

Dear Customer #2:
The words “I’m not very computer literate” will not allow me to magically intuit your packaging needs, thus freeing you from the burden of going though our website and making your own decisions as to what you need to purchase from us.

grumpily yours,
Me.